e-commerce

eCommerce reduces fraud successfully

The eCommerce company was enthusiastic about AUTHADA from the very beginning: “When we heard about AUTHADA ident for the first time, we were immediately positively surprised!” Thanks to ident, the company has been able to optimise processes, reduce fraud, increase their turnover and deliver their orders to customers reliably.

The challenge: reduce fraud and ensure GDPR compliance

The products offered by the company and shipped to customers are very high quality and exclusive. The number of fraud cases was correspondingly high, much to the company’s suffering. In cases of suspicion, the company asked their customers to identify themselves by sending a photo of their ID via email . These photos were checked manually by the employees. This check was very time-intensive, required a lot of human resources and wasn’t 100% secure. Thus, not all security features of the ID card could be checked. The deletion concept and GDPR compliance also increased the complexity and requirements.

“The advantages of AUTHADA ident are clear for us: the solution is faster, cheaper and requires less effort than others.”

AUTHADA_sign die Signatur-Lösung

The AUTHADA solution in action

By using AUTHADA ident, identity misuse is no longer possible while ordering. If there is a suspicion of identity theft or misuse, the customer receives an e-mail with a link to the identification platform and can confirm her or his identity within a few minutes using AUTHADA ident. The e-commerce company receives the transferred data from the ID document and decides whether to approve or cancel the order. The management is enthusiastic: “The AUTHADA solution is secure, fast and cannot be manipulated. The customer does not have to provide any pictures of the ID card and both sides get what they want: The customer gets her or his order and we receive the data we need for verification.”

“The solution is media disruption-free, there is no waiting time and the identification is possible at any time and from anywhere, without having to communicate with another person and without having to go to a post office. In addition, the customer does not have to provide a photo of her or his identity card.”

Other projects that might interest you

  • Always making use of the latest technology is not only a good decision when it comes to smartphones. With AUTHADA onsite and sign, you can conclude a contract for a new smartphone with your customers in just a few minutes. GwG-compliant identification and digital contract conclusion in one step! You save time, money and paper!

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  • Using their ID card and smartphone, the customers of this telecommunications provider identify themselves independently within a few minutes. The newly purchased SIM card is then immediately ready for use. Quick and smooth customer onboarding – with a reduction in costs, process optimization and the greatest degree of security!

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  • A player might want to quickly increase the amount of money or their bet and may have to identify themselves again to do so. The possibility of identifying oneself using an eID enables flexibility, speed and reliability for the players and satisfied customers for the companies.

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Interested? Questions?

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