The products offered by the company and shipped to customers are very high quality and exclusive. The number of fraud cases was correspondingly high, much to the company’s suffering. In cases of suspicion, the company asked their customers to identify themselves by sending a photo of their ID via email . These photos were checked manually by the employees. This check was very time-intensive, required a lot of human resources and wasn’t 100% secure. Thus, not all security features of the ID card could be checked. The deletion concept and GDPR compliance also increased the complexity and requirements.