Frequently asked question
The PIN is a five- or six-digit sequence of numbers. The five-digit PIN is the so-called transport PIN. You will receive the transport PIN together with your PUK (unblocking number) by post approximately two weeks after applying for a new German ID card, residence permit, or eID card for EU citizens. Before using the online ID card function for the first time, you must set a new, six-digit ID card PIN. You can set this new PIN using the AUTHADA app and the “Change PIN” function. To do this, enter your five-digit transport PIN from your PIN letter and then assign the new, six-digit PIN. In the future, you will always need this PIN if you want to use the online ID function.
If you no longer have your PIN letter to hand or have forgotten your PIN, you can set a new PIN on site at your local citizens’ registration office. Alternatively, people with a German ID card or the eID card for EU citizens can use the PIN reset service of the Federal Ministry of the Interior and Home Affairs. To do so, go to the service’s website: https://www.pin-ruecksetzbrief-bestellen.de/. Please note that the PIN reset service is not an AUTHADA service. In addition, the service is currently in beta phase, but may be used. Furthermore, the service may not be used for residence permits. Due to legal peculiarities in residence law, a new ID PIN for this may only be applied for directly at the citizens’ registration office.
Contact PIN Reset Service Support for questions about the PIN Reset Service: https://www.pin-ruecksetzbrief-bestellen.de/support.