Projects: financial sector
Lower costs and more flexibility for customers
In addition to video authentication, customers of this large banking institute can also identify themselves independently with AUTHADA ident using their ID card and the NFC interface. This is in line with the consumer behaviour of our digital age, in which customers are used to performing their transactions independently, on the go and 24/7. Digital, legally compliant and easy!
The challenge: to make it simpler to open a securities account at any time
To open an account, customers previously only had the option of performing video identification. Not everyone is keen on video identification, however, as they need to make an appointment, talk to someone on the phone, and show themselves on camera. In addition, customers have to put up with waiting during peak times. For the bank, working with a video identifier meant extensive forecasts, with estimates for applications for the following month being difficult to make. This results in high costs, on the one hand through customers who have not completed the application process due to the video legitimation, and on the other hand through processing the video identification.
»For us, AUTHADA ident is the optimal addition to our existing identification options. It gives every customer the opportunity to decide for themselves when and how they want to identify themselves.«
The AUTHADA solution in action
Using AUTHADA ident simplifies the identification process for opening an account. If a customer wants to open a new current account or securities account on the bank’s website, they are redirected to the identification website. There, customers can select the eID service with AUTHADA ident for identification. The eID service can also be called up in the bank’s app and navigated from start to finish without media discontinuity. Users are guided through all the steps of the identity check in a user-friendly manner. The identification process is usually completed in two to three minutes.
Our customer projects: AUTHADA solutions in use
Make provisions for emergencies and provide clarity for relatives: This is possible digitally and legally compliant with Afilio. The pension platform offers individuals, couples and families the opportunity to record their wishes in the event of an emergency. Since 2024, the company has relied on AUTHADA's digital signature to ensure that precautionary documents are always available at any time and any place.
comdirect, one of the most established online banks in Germany, has been offering online identification from AUTHADA since 2018. This has made it even easier for customers to open a comdirect account. comdirect was the first direct bank to use AUTHADA ident in the SDK integration version to open a custody account.
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To open a bank account or a deposit account, banks are required to carry out an identity check to establish a person's identity. Anyone who wants to open an account online must also undergo an online identity check. At BW-Bank, this has been possible since 2020 not only via video identity between 8 a.m. and 10 p.m., but 24/7 thanks to AUTHADA ident and the eID function of the ID card.
