financial sector

Lower costs and more flexibility for customers ​

In addition to video authentication, customers of this large banking institute can also identify themselves independently with AUTHADA ident using their ID card and the NFC interface. This is in line with the consumer behaviour of our digital age, in which customers are used to performing their transactions independently, on the go and 24/7. Digital, legally compliant and easy!

The challenge:​ to make it simpler to open a securities account at any time

To open an account, customers previously only had the option of performing video identification. Not everyone is keen on video identification, however, as they need to make an appointment, talk to someone on the phone, and show themselves on camera. In addition, customers have to put up with waiting during peak times. For the bank, working with a video identifier meant extensive forecasts, with estimates for applications for the following month being difficult to make. This results in high costs, on the one hand through customers who have not completed the application process due to the video legitimation, and on the other hand through processing the video identification.

»For us, AUTHADA ident is the optimal addition to our existing identification options. It gives every customer the opportunity to decide for themselves when and how they want to identify themselves.«

AUTHADA_sign die Signatur-Lösung

The AUTHADA solution in action

Using AUTHADA ident simplifies the identification process for opening an account. If a customer wants to open a new current account or securities account on the bank’s website, they are redirected to the identification website. There, customers can select the eID service with AUTHADA ident for identification. The eID service can also be called up in the bank’s app and navigated from start to finish without media discontinuity. Users are guided through all the steps of the identity check in a user-friendly manner. The identification process is usually completed in two to three minutes.

Other projects that might interest you

  • Always making use of the latest technology is not only a good decision when it comes to smartphones. With AUTHADA onsite and sign, you can conclude a contract for a new smartphone with your customers in just a few minutes. GwG-compliant identification and digital contract conclusion in one step! You save time, money and paper!

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  • Using their ID card and smartphone, the customers of this telecommunications provider identify themselves independently within a few minutes. The newly purchased SIM card is then immediately ready for use. Quick and smooth customer onboarding – with a reduction in costs, process optimization and the greatest degree of security!

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  • A player might want to quickly increase the amount of money or their bet and may have to identify themselves again to do so. The possibility of identifying oneself using an eID enables flexibility, speed and reliability for the players and satisfied customers for the companies.

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Interested? Questions?

Write us or arrange a non-binding consultation.

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