Video identification was previously the only alternative for BW-Bank customers to go through the bank’s identification check outside the branch. However, this option does not appeal to all customers, as not everyone wants to show themselves and their ID to a stranger in a video call. In addition, waiting times have to be accepted if many people want to make a video identification at the same time. In addition to these disadvantages for customers, the provision of the Videoident procedure means extensive forecasts for the bank. However, it is difficult to forecast how many people will want to close an account online. This means high costs – both due to bouncing customers who do not complete the verification of identity due to the Videoident procedure, as well as due to the costs for video identification overall.