Project: financial sector
Conservation of resources and process optimization at the POS
Instead of almost 10 work steps, AUTHADA onsite means only a few steps are required at this large bank. Thanks to AUTHADA onsite, employees can now identify their customers at the POS in less than half the usual time. Reliable, legally compliant, GwG-compliant and digital, leaving more time for what really matters: advising the customer.
The challenge: to reduce time at the POS and avoid mistakes
Performing an identity check of customers using Id documents is one of the most frequently performed processes at this bank. Before onsite was introduced, almost 10 work steps per process were required for customer onboarding. The consultants had to spend almost 10 minutes on this. The customer data had to be entered into the system manually, which could lead to errors in the transfer. In addition, the authenticity of the identity documents had to be verified by the consultant, then copied and scanned. Finally, they had to be sent by mail to be archived manually.
»The employees are all excited about the introduction of the new system, since many small and time-consuming work steps are no longer necessary«
The AUTHADA solution in action
The integration of AUTHADA onsite eliminates many work steps. In one single step, the ID document is checked for authenticity and validity, the ID data is read and automatically transferred to the bank’s system and archived. The ID document is also scanned in this step, so that no more copies, internal mailing or manual archiving are required. Via the interface connection to the company’s system, the customer data is digitized error-free and compliant with the GwG within a few seconds.
Our customer projects: AUTHADA solutions in use
The online shop for premium and luxury fashion accessories fashionette has been preventing the misuse of stolen identities in its online shop since 2022 with innovative technology from AUTHADA. With the help of the ident solution, customers are protected from identity fraud and identity theft through a secure identification process. This is how fraud prevention works today.
Einer der globalen Marktführer im Bereich der Online-Prepaid-Zahlungsmittel bietet seinen Nutzenden seit 2018 die Möglichkeit, unabhängig von Videoident eine Online-Identifikation durchzuführen. Dank AUTHADA ident und der eID-Funktion des Ausweises können sich Nutzende innerhalb weniger Minuten unkompliziert und vollkommen digital GWG-konform identifizieren.
Always making use of the latest technology is not only a good decision when it comes to smartphones. With AUTHADA onsite and sign, you can conclude a contract for a new smartphone with your customers in just a few minutes. GwG-compliant identification and digital contract conclusion in one step! You save time, money and paper!