financial sector

Conservation of resources and process optimization at the POS​

Instead of almost 10 work steps, AUTHADA onsite means only a few steps are required at this large bank.Thanks to AUTHADA onsite, employees can now identify their customers at the POS in less than half the usual time. Reliable, legally compliant, GwG-compliant and digital, leaving more time for what really matters: advising the customer. 

The challenge: to reduce time at the POS and avoid mistakes

Performing an identity check of customers using Id documents is one of the most frequently performed processes at this bank. Before onsite was introduced, almost 10 work steps per process were required for customer onboarding. The consultants had to spend almost 10 minutes on this. The customer data had to be entered into the system manually, which could lead to errors in the transfer. In addition, the authenticity of the identity documents had to be verified by the consultant, then copied and scanned. Finally, they had to be sent by mail to be archived manually. 

»The employees are all excited about the introduction of the new system, since many small and time-consuming work steps are no longer necessary«

AUTHADA_onsite

The AUTHADA solution in action

The integration of AUTHADA onsite eliminates many work steps. In one single step, the ID document is checked for authenticity and validity, the ID data is read and automatically transferred to the bank’s system and archived. The ID document is also scanned in this step, so that no more copies, internal mailing or manual archiving are required. Via the interface connection to the company’s system, the customer data is digitized error-free and compliant with the GwG within a few seconds. 

Other projects that might interest you

  • Always making use of the latest technology is not only a good decision when it comes to smartphones. With AUTHADA onsite and sign, you can conclude a contract for a new smartphone with your customers in just a few minutes. GwG-compliant identification and digital contract conclusion in one step! You save time, money and paper!

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  • Using their ID card and smartphone, the customers of this telecommunications provider identify themselves independently within a few minutes. The newly purchased SIM card is then immediately ready for use. Quick and smooth customer onboarding – with a reduction in costs, process optimization and the greatest degree of security!

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  • A player might want to quickly increase the amount of money or their bet and may have to identify themselves again to do so. The possibility of identifying oneself using an eID enables flexibility, speed and reliability for the players and satisfied customers for the companies.

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Interested? Questions?

Write us or arrange a non-binding consultation.

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