You're right here if you need support with digital identification with an AUTHADA solution:

You're right here if you need support with digital identification with an AUTHADA solution:

 

To identify yourself digitally with the AUTHADA app, you only need a few minutes and the following things:

To identify yourself digitally with the AUTHADA app, you only need a few minutes and the following things:
Personalausweis
Your German identity card or
resident permit

To identify yourself, you need a German electronic ID card or an electronic residence permit. For both, the online ID function must be activated.

Ein NFC-fähiges Android- oder iOS-Smartphone
An NFC-enabled Android or
iOS smartphone

The ID card contains a chip on which your data is stored. Your smartphone with NFC interface serves as a reader and transmits the data via an encrypted channel.

AUTHADA-PIN-Brief
The PIN of your ID card
(5 or 6 digits)

After applying for your ID card, you received a PIN letter. This contains your 5-digit transport PIN and your PUK.  You have a 6-digit PIN if you have already replaced the transport PIN.


 

We answer frequently asked questions about AUTHADA and our solutions:

We answer frequently asked questions about AUTHADA and our solutions:

If you want to identify yourself for the Paysafecard provider with the AUTHADA app, e.g. to increase your account limit, you need your German electronic identity card or residence permit, the corresponding PIN and an NFC-enabled smartphone.

You can then identify yourself with the AUTHADA app as follows:

  1. Scan the QR code on the Paysafecard website with the AUTHADA app. If you only have a smartphone (not a desktop device) available, you can identify yourself without a QR code. To do this, start the identification on the Paysafecard website and download the AUTHADA app. Then tap on "Start app" on the Paysafecard website to identify yourself with the AUTHADA app.
  2. Now follow the instructions of the app. This includes entering your PIN and reading your ID card. (You will find your PIN in your PIN letter, which was sent to you after you applied for your ID card).
  3. Then enter the TAN generated in the app on the Paysafecard website.

If you have any problems or questions regarding your Paysafecard account (e.g. limit increase), please contact Paysafecard customer service.

https://www.paysafecard.com/de-de/hilfe/kontaktformular/

If you have accessed the website of the service provider for which you want to identify yourself on your desktop, please proceed as follows:

You have started your identification on a desktop and find the QR code on the desktop view of the service provider's website.

If you have problems scanning the QR code displayed there, increase the distance between the screen and your smartphone.

If you have accessed the website of the service provider for which you want to identify yourself on your smartphone, please proceed as follows:

identify without QR code

To do this, close the AUTHADA app and open the website of the service provider on your smartphone. Start the identification process there. After you have been shown how to download the AUTHADA app, start the identification process by tapping "Start App" or "TapConnect" on the website.

To identify yourself digitally with AUTHADA, you need the German electronic identity card or residence permit in cheque card format and the corresponding PIN. This identity card has been issued since November 2010. The electronic residence permit has been issued since September 2011. If you have already issued a PIN at the local citizens' registration office or received a PIN letter by post, your ID card is ready for online use. If this is not the case, please contact your local authority (Residents' Registration Office or Citizens' Office). Your ID card can be subsequently activated within a few minutes. If you have forgotten your PIN, you can also set a new PIN at the Residents' Registration Office.

To enable your German electronic ID card or residence permit to be read out, please hold it directly against the NFC interface of your smartphone. If your smartphone is surrounded by a protective cover, remove it for the readout process and make sure that you keep your ID card still during the process.

The PIN is a five- or six-digit sequence of numbers. When you identify yourself online with your identity card or residence permit, you must enter your PIN. If your PIN has five digits, it is the transport PIN, which you will find in your PIN letter that you received by post after applying for your ID card. If you have your five-digit transport PIN, you can use the AUTHADA app to set your secret six-digit PIN for the first time. If you do not have a PIN, please contact your local authority. Your ID card can be subsequently unlocked within a few minutes.

You will receive the five-digit transport PIN by post after you have applied for a new identity card or residence permit. It is also called the activation PIN. To use the online ID card function, replace the five-digit transport PIN with a secret six-digit PIN of your own choice. You can do this directly in the AUTHADA app using the "Change PIN" function.

The six-digit PIN is your individual, self-set and secret PIN that you need every time you want to identify yourself digitally with your ID card or residence permit.

You need your six-digit PIN for successful identification. If you have forgotten your PIN, please contact your local authority (Residents' Registration Office or Citizens' Office). There you can set a new six-digit PIN.

The ID card contains a NFC chip on which your data is stored. Your smartphone with NFC functionality serves as a reader and transmits the data via an encrypted channel. Before reading out the data, it is absolutely necessary to activate NFC in the smartphone settings. On most devices, the NFC interface is located on the back in the middle to upper area. On iPhones, the NFC interface is uniformly located on the upper edge on the back of the smartphone on all supported devices (iPhone 7 or newer).

If your smartphone is not NFC-capable, it is possible that you identify yourself with another smartphone. Because the following generally applies when using the AUTHADA app: no data read from the ID card is stored on the smartphone used, which is why using a family member's or friend's device is harmless. In addition, all data is encrypted at all times.

To use the AUTHADA app, you need an NFC-enabled smartphone.

Android

Android 4.4 or later required*
Many Android devices already support the new identity card (eID). However, not all devices are compatible yet.

iOS

iOS 13 or later required*
Starting with the iPhone 7, all subsequent models have been tested and are suitable for use.

To complete the identification process, you need to follow the steps in the AUTHADA app. After entering your PIN, you will be asked to hold the associated ID card to the NFC interface of your smartphone.

Once the ID card has been successfully read, the TAN is displayed.

You then enter the TAN generated in the app in the corresponding input field on the website of the service provider for which you want to identify yourself. A TAN that has already been generated is displayed in the app under "More" -> "TAN list". Please note that a TAN is only valid for a limited time.

With the online ID function of the ID card and the electronic residence permit, you can prove your identity digitally, securely and beyond doubt. For example, with the AUTHADA app, but also at (citizen) terminals or on site, for example at a bank branch.

AUTHADA has an authorisation certificate. The certificate guarantees secure data transfer between the user and the service provider through recognised encryption procedures. The Federal Office of Administration issues the certificate and decides which data fields may be read out, depending on the underlying purpose. Your read-out data is not stored on the smartphone used at any time. The NFC-enabled smartphone is only used to read out data for the respective business purpose. You will be shown what this data is before it is read out. Moreover, your data is not stored in the app or at AUTHADA - your data is always encrypted and secure!

In addition to modern encryption technology and our highly secure data centre, AUTHADA is also a multi-certified company.

The following data is stored on the electronic identity card:

  • Surname and first name(s)
  • Date and place of birth
  • Address and postcode
  • If indicated: Orden or artist name
  • If indicated: Academic degree
  • Whether the identity card is still valid (this protects against misuse!)
  • Digital photo (only for sovereign identity checks)
  • Serial number (only for sovereign identity checks)
  • If indicated: Fingerprints (only for sovereign identity checks)

The Federal Office of Administration decides which data fields may be read out, depending on the underlying purpose. Before the read-out process, you will always be shown which data will be read out.

Which data is read out for identification differs depending on the application or purpose of the ID card or residence permit. The Federal Office of Administration decides which data fields may be read out, depending on the underlying purpose. In principle, however, only the data that can be seen on the ID card or residence permit can be read out - with the exception of the electronic fingerprint.

Personal data is always encrypted - also for AUTHADA - and is deleted from our system after transmission to the service provider.

NFC-Schnittstelle Android-Smartphones

First make sure that NFC is activated on your device in the device settings. On most devices, the NFC interface is located on the back in the middle to upper area. First, move the card slowly across the back of your device in an upright position. If the device does not respond, hold the card straight up against the back. If there is no reaction after a few seconds, briefly remove the badge from the back of the device and then hold the card against it again. Please find out (e.g. on the internet) where exactly the NFC interface of your device is located. Tip: Removing the protective cover of your smartphone can help.

NFC-Schnittstelle bei iPhones

On iPhones, the NFC interface is located on the upper edge of the back. The best thing to do is to place your ID card on a flat surface such as a table. Then hold your iPhone at an angle to the badge so that the top edge of your iPhone rests on the name field of the badge. Tip: Removing the protective smartphone case can help. You need at least an iPhone 7 or newer and your smartphone must run at least iOS 13 or newer.

You need at least an iPhone 7 or newer and your smartphone must run at least iOS 13 or newer.

The CAN is the Card Access Number. After entering the wrong PIN twice, you must enter it before you get a third and final entry attempt. The six-digit CAN can be found on the front of your ID card (to the right of the validity date).

If you have entered your six-digit PIN incorrectly three times, your ID card is blocked. To unblock it, you need your PUK, which you will find in the PIN letter you received by post. You can unblock your card with your ten-digit PUK in our app.

You will receive the PUK by post with the PIN letter after applying for a new identity card or residence permit. If you do not have your PUK at hand, please contact your competent authority (Residents' Registration Office or Citizens' Office).

The authorisation certificate is issued by the Federal Office of Administration. It guarantees secure data transfer between the user and the service provider through recognised encryption procedures. An access system regulates which ID card data may be accessed by third-party providers such as AUTHADA. The Federal Office of Administration decides which data fields may be read out, depending on the underlying purpose. Your data will not be stored on your mobile device at any time.

No, both the app and all services within the app are free of charge for you as an app user.


 

Do you still have a question about using the AUTHADA app?

Feel free to send us a message via our support form. Our support team will deal with your request as quickly as possible, because your satisfaction is very important to us. Of course, you can also send us an e-mail directly, please send it to support@authada.de.