FAQs Archiv - AUTHADA

Q: Reading the badge does not work with my Android device. What can I do?

First, make sure that NFC is enabled on your device in the device settings. If your smartphone is surrounded by a protective cover, please remove it for the read-out process. On most devices, the NFC interface is located on the back in the middle to upper area. First, try to move your ID card slowly across the back of your device in an upright position. To do this, hold your ID card directly against your smartphone so that there is no distance between the smartphone and your ID card. You can use the following illustration as a guide: If the device does not respond, try holding the badge straight against the back of the device. If there is no response after a few seconds, briefly remove the badge from the back of the device and then hold the badge against it again. If the device still does not respond, please refer to your user manual to find out exactly where the NFC interface is located.

Q: What is the online ID card function?

With the online ID function of the German ID card, the residence permit and the eID card for EU citizens, you may prove your identity digitally, securely and beyond doubt. For example, when contracting a telephone or credit agreemen t online. Your service provider for whom you want to identify yourself will direct you to AUTHADA to carry out the identification.

Q: What is the six-digit PIN?

The six-digit PIN is your individual, self- assigned and private PIN that you need every time you w ish to identify yourself online with your ID card. The PIN you receive by post approximately two weeks after applying for your ID card has five digits. You must replace this five-digit transport PIN with a six-digit PIN of your own choosing before using the online ID card function for the first time. Once you have your five-digit transport PIN, you may use the AUTHADA app to set your private six-digit PIN for the first time.

Q: Where can I find my PUK?

You will find the PUK in your PIN letter. You will receive this by post approximately two weeks after applying for a new German ID card, residence permit or eID card for EU citizens. It will contain information about your ID card and the online ID card function. The letter includes: Your five-digit transport PIN (also called activation PIN) Your PUK (unblocking number) After you have unlocked your ID card PIN with the AUTHADA app and the PUK, you have three new attempts to enter the correct PIN.

Q: I have my PUK and want to unlock my badge PIN. How can I do that?

If you have enter ed your six-digit PIN incorrectly three times, your ID card PIN is locked. If you know the correct PIN, you can unlock your ID card yourself. To do this, you will need your PUK (you will find the PUK in your PIN letter, which was sent to you after you applied for your ID card). You can unlock your card with your ten-digit PUK in the AUTHADA app. To do this, open the AUTHADA app and click on "More" and then on " Unblock PIN ". After you have unlocked your badge PIN with the AUTHADA app and the PUK, you have three new attempts to enter the correct PIN.