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Frequently asked question

I am a citizen of the European Union or the European Economic Area. How can I identify myself with AUTHADA?

Since 2021, citizens of the European Union and nationals of the European Economic Area may apply for an eID card for citizens of the Union. The application can be made at the residents’ registration office/citizens’ registration office (if resident in Germany) or at the German missions abroad designated by the Federal Foreign Office (if resident outside Germany). Like the ID card and the residence permit, the eID card for EU citizens contains an online ID function with which you can identify yourself digitally and complete administrative procedures. However, it is not a substitute for your valid foreign ID card or passport.   

Frequently asked question

Compatible ID cards

What is the online ID card function?2022-07-19T15:52:32+02:00

With the online ID function of the German ID card, the residence permit and the eID card for EU citizens, you may prove your identity digitally, securely and beyond doubt. For example, when contracting a telephone or credit agreement online. Your service provider for whom you want to identify yourself will direct you to AUTHADA to carry out the identification. 

With which ID card can I identify myself?2022-07-19T15:55:45+02:00

In order to carry out a digital identification with AUTHADA, you will need the German identity card, a residence permit or an eID card for EU citizens. In addition to one of these identification documents, the corresponding PIN is required. 

 My ID card is blocked. What can I do?2022-05-23T11:54:18+02:00

If you have entered your six-digit PIN incorrectly three times, your ID card PIN is blocked, but not your ID card itself. In particular, this means that you cannot use the online ID card function and cannot identify yourself directly online with your ID card. However, identification at a local authority, bank or service provider is still possible. If you know the correct PIN, you can unblock your ID card yourself. To do this, you will need your PUK, which you will find in your PIN letter. You may unblock your card with your ten-digit PUK in the AUTHADA app. After you have unblocked your ID card PIN with the AUTHADA app and the PUK, you have three new attempts to enter the correct PIN.  

If you no longer have your PIN letter at hand, you can also reset your badge PIN without the PUK. There are two ways to do this: 

 Option 1: On site at your local citizens’ registration office
You can set a new PIN for the German ID card, the residence permit or the eID card for EU citizens at your local citizens’ registration office.

Option 2: Online with the PIN reset letter 
You may order a so-called PIN reset letter online via the service of the Federal Ministry of the Interior and Home Affairs. 
Please note that the PIN reset service is not an AUTHADA service. In addition, the service is currently in the beta phase, but may be used.   

Individuals with a German ID card or the eID card for EU citizens may order the PIN reset letter, which will be sent by post approximately one week after application. It contains a new ID card PIN and an activation code or QR code to activate the online ID card function. Please note that the service is not set up for residence permits. Due to legal peculiarities in the right of residence of persons with residence permits, a new PIN for this can only be applied for on site at the local citizens’ registration office.  

If you have any questions about the PIN reset service, please contact the PIN reset service support: https://www.pin-ruecksetzbrief-bestellen.de/support.   

  To order the PIN reset letter  

  1. Download the “AusweisApp2” app from the App Store or Play Store.  
  2. Access the website https://www.pin-ruecksetzbrief-bestellen.de/ with your NFC-enabled smartphone. (Here you can also obtain further information on the reset service).
  3. Click on “ORDER A LETTER FREE OF CHARGE”. 
  4. click on “CONTINUE WITH AUSWEISAPP2”. This will automatically redirect you to the AusweisApp2. 
  5. click on “CONTINUE TO CAN ENTRY” in the AusweisApp2. Hold your ID card up to the NFC interface on your smartphone and enter your CAN when prompted. The CAN has 6 digits and is located at the bottom right of the front of your ID card. 
  6. Once your data has been processed, you will receive notification that your order has been successful. If the process stops because, for example, the badge was removed too early, you may need to restart the process.

You should receive your PIN reset letter by post within seven business days. You must accept the PIN reset letter in person and identify yourself with your ID card when you receive the letter. If you are not at home, you can pick up the letter at your local post office. After obtaining the letter, you will need to re-activate your ID card with the activation code. With the PIN from the letter, you can then use the online ID card function without any restrictions. If you wish, you may change the PIN using the AUTHADA app.    

I do not have a compatible ID card – what can I do?2022-08-04T14:53:23+02:00

Unfortunately, we only offer our app solution for the German ID card, the residence permit and the eID card for EU citizens. If you do not have one of these ID documents, please use a different identification method. For more information, please contact the service provider for whom you wish to identify yourself. 

Compatible devices / NFC

Reading the badge does not work with my Android device. What can I do?2022-06-29T12:02:59+02:00

First, make sure that NFC is enabled on your device in the device settings. If your smartphone is surrounded by a protective cover, please remove it for the read-out process.  

On most devices, the NFC interface is located on the back in the middle to upper area. First, try to move your ID card slowly across the back of your device. To do this, hold your ID card directly against your smartphone so that there is no distance between the smartphone and your ID card. You can use the following illustration as a guide:  

 

If there is no response after a few seconds, briefly remove the badge from the back of the device and then hold the badge against it again. If the device still does not respond, please refer to your user manual to find out exactly where the NFC interface is located.   

Which devices are compatible with the AUTHADA app?2022-06-15T12:19:07+02:00

To use the AUTHADA app, you need an NFC-enabled smartphone. Most smartphones are equipped with NFC.

Please note that the respective operating system must fulfill the following:

  • Android operating system:  
    Android 5.0 or later required  
  • iOS operating system (iPhones): 
    iOS 13.0 or later required  

Starting with the iPhone 7, all subsequent iPhone models have been tested and are suitable for use with AUTHADA’s iOS app.

You can see which operating system version is installed on your smartphone under the device settings. 

Why do I need NFC on my smartphone?2022-05-23T11:52:45+02:00

The German ID card, the residence permit and the eID card for EU citizens contain an NFC chip card on which your data is stored. A smartphone with NFC functionality serves as a reader and transmits the data via an encrypted channel. In order for your ID card data to be read for identification, it is essential to activate NFC in the smartphone settings. On most devices, the NFC interface is located on the back in the middle to upper area. On iPhones, the NFC interface is uniformly located on the upper edge on the back of the smartphone on all supported devices (iPhone 7 or later). The smartphone used for identification does not have to be your own, because no data is stored on the device during the identification process. 

Reading the badge does not work on my iPhone. What can I do?2022-06-29T07:43:27+02:00

To use the NFC interface, at least iOS 13 (iPhone 7 or later) is required. Make sure that NFC is activated on your device in the device settings. If your smartphone is surrounded by a protective cover, please remove it for the read-out process.  

On iPhones, the NFC interface is located on the upper edge of the back. Hold your iPhone at an angle to the badge so that the top edge of your iPhone rests on or below the badge’s name field. To do this, hold your badge directly against your smartphone so that there is no distance between the smartphone and your badge. If there is no reaction after a few seconds, briefly remove the badge from the back of the device and then hold the badge against it again. You can use the following illustration as a guide:      

I don’t have an NFC-enabled smartphone. What can I do?2022-05-23T11:50:16+02:00

If your smartphone is not NFC-capable, it is possible that you identify yourself with another smartphone. The general rule when using the AUTHADA app is that no data is stored on the smartphone used, which is why the use of another device (e.g. a family member or a friend) is completely harmless in terms of data protection. In addition, all data is encrypted at all times. 

Other

Who is the service provider?2022-07-07T10:58:47+02:00

The service provider is the provider for whom you wish to identify yourself with AUTHADA. This can be, for example, a bank (e.g. Sparkasse, LBBW), a payment service provider (e.g. Paysafecard), a telephone provider (e.g. Vodafone) or an online shop (e.g. fashionette).

If you want to identify yourself for example for a service from Paysafecard, then Paysafecard is the service provider. You can then enter the TAN generated in the AUTHADA app on the Paysafecard website.

Does it cost me anything to use the AUTHADA app?2022-05-23T11:47:08+02:00

No. Both the app and all services within the app are free of charge for you as an app user. 

PIN / PUK / CAN

What is the PIN and where do I get it?2022-06-09T13:47:37+02:00

The PIN is a five- or six-digit sequence of numbers. The five-digit PIN is the so-called transport PIN. You will receive the transport PIN together with your PUK (unblocking number) by post approximately two weeks after applying for a new German ID card, residence permit, or eID card for EU citizens. Before using the online ID card function for the first time, you must set a new, six-digit ID card PIN. You can set this new PIN using the AUTHADA app and the “Change PIN” function. To do this, enter your five-digit transport PIN from your PIN letter and then assign the new, six-digit PIN. In the future, you will always need this PIN if you want to use the online ID function.  

If you no longer have your PIN letter to hand or have forgotten your PIN, you can set a new PIN on site at your local citizens’ registration office. Alternatively, people with a German ID card or the eID card for EU citizens can use the PIN reset service of the Federal Ministry of the Interior and Home Affairs. To do so, go to the service’s website: https://www.pin-ruecksetzbrief-bestellen.de/.  Please note that the PIN reset service is not an AUTHADA service. In addition, the service is currently in beta phase, but may be used. Furthermore, the service may not be used for residence permits. Due to legal peculiarities in residence law, a new ID PIN for this may only be applied for directly at the citizens’ registration office.  

Contact PIN Reset Service Support for questions about the PIN Reset Service: https://www.pin-ruecksetzbrief-bestellen.de/support 

What is the five-digit transport PIN?2022-05-23T11:55:55+02:00

You will receive the five-digit transport PIN by post after you have applied for a new German ID card, residence permit or eID card for EU citizens. It is also called the activation PIN. To use the online ID card function, you must replace the five-digit transport PIN with a six-digit PIN of your own choice before using it for the first time. Once you have your five-digit transport PIN, you may use the AUTHADA app to set your private six-digit PIN for the first time.  

What is the six-digit PIN?2022-05-23T11:55:43+02:00

The six-digit PIN is your individual, self-assigned and private PIN that you need every time you wish to identify yourself online with your ID card. The PIN you receive by post approximately two weeks after applying for your ID card has five digits. You must replace this five-digit transport PIN with a six-digit PIN of your own choosing before using the online ID card function for the first time. Once you have your five-digit transport PIN, you may use the AUTHADA app to set your private six-digit PIN for the first time. 

I have forgotten my PIN. How can I reset it?2022-05-30T16:52:02+02:00

If you no longer have your PIN letter at hand or have forgotten your PIN, you may reset your PIN. There are two options available to you for this:  

Option 1: On site at your citizens’ registration office. 
You may set a new PIN for the German ID card, the residence permit or the eID card for EU citizens at your local citizens’ registration office. 

Option 2: Online with the PIN reset letter 
You may order a so-called PIN reset letter online via the service of the Federal Ministry of the Interior and Home Affairs. 
Please note that the PIN reset service is not an AUTHADA service. 

Individuals with a German ID card or the eID card for EU citizens may order the PIN reset letter, which will be sent by post approximately one week after application. It contains a new ID card PIN and an activation code or QR code to activate the online ID card function. Please note that the service is not set up for residence permits. Due to legal peculiarities in the right of residence of persons with residence permits, a new PIN for this can only be applied for on site at the local citizens’ registration office.  

If you have any questions about the PIN reset service, please contact the PIN reset service support: https://www.pin-ruecksetzbrief-bestellen.de/support

To order the PIN reset letter  

  1. Download the “AusweisApp2” app from the App Store or Play Store.  
  2. Access the website https://www.pin-ruecksetzbrief-bestellen.de/ with your NFC-enabled smartphone. (Here you can also obtain further information on the reset service).
  3. Click on “ORDER A LETTER FREE OF CHARGE”. 
  4. Click on “CONTINUE WITH AUSWEISAPP2”. This will automatically redirect you to the AusweisApp2. 
  5. Click on “CONTINUE TO CAN ENTRY” in the AusweisApp2. Hold your ID card up to the NFC interface on your smartphone and enter your CAN when prompted. The CAN has 6 digits and is located at the bottom right of the front of your ID card. 
  6. Once your data has been processed, you will receive notification that your order has been successful. If the process stops because, for example, the badge was removed too early, you may need to restart the process.

You should receive your PIN reset letter by post within seven business days. You must accept the PIN reset letter in person and identify yourself with your ID card when you receive the letter. If you are not at home, you can pick up the letter at your local post office. After obtaining the letter, you will need to re-activate your ID card with the activation code. With the PIN from the letter, you can then use the online ID card function without any restrictions. If you wish, you may change the PIN using the AUTHADA app.  

Where can I find my PUK?2022-05-23T11:55:18+02:00

You will find the PUK in your PIN letter. You will receive this by post approximately two weeks after applying for a new German ID card, residence permit or eID card for EU citizens.  

It will contain information about your ID card and the online ID card function. The letter includes:  

  • Your five-digit transport PIN (also called activation PIN)  
  • Your PUK (unblocking number)  

After you have unlocked your ID card PIN with the AUTHADA app and the PUK, you have three new attempts to enter the correct PIN. 

I have my PUK and want to unlock my badge PIN. How can I do that?2022-05-23T11:55:00+02:00

If you have entered your six-digit PIN incorrectly three times, your ID card PIN is locked. If you know the correct PIN, you can unlock your ID card yourself. To do this, you will need your PUK (you will find the PUK in your PIN letter, which was sent to you after you applied for your ID card). You can unlock your card with your ten-digit PUK in the AUTHADA app. To do this, open the AUTHADA app and click on “More” and then on “Unblock PIN“. After you have unlocked your badge PIN with the AUTHADA app and the PUK, you have three new attempts to enter the correct PIN.  

I can’t find my PUK. What can I do?2022-05-23T19:52:02+02:00

If you no longer have your PIN letter at hand, you can also reset your ID card PIN without a PUK. There are two ways to do this:  

 Option 1: On site at your local citizens’ registration office. 
You can set a new PIN for the German ID card, the residence permit or the eID card for EU citizens at your local citizens’ registration office. 

 Option 2: Online with the PIN reset letter 
You may order a so-called PIN reset letter online via the service of the Federal Ministry of the Interior and Home Affairs. 
Please note that the PIN reset service is not an AUTHADA service. In addition, the service is currently in the beta phase, but may be used.  

Individuals with a German ID card or the eID card for EU citizens may order the PIN reset letter, which will be sent by post approximately one week after application. It contains a new ID card PIN and an activation code or QR code to activate the online ID card function. Please note that the service is not set up for residence permits. Due to legal peculiarities in the right of residence of persons with residence permits, a new PIN for this can only be applied for on site at the local citizens’ registration office.  

If you have any questions about the PIN reset service, please contact the PIN reset service support: https://www.pin-ruecksetzbrief-bestellen.de/support.   

To order the PIN reset letter  

  1. Download the “AusweisApp2” app from the App Store or Play Store.  
  2. Access the website https://www.pin-ruecksetzbrief-bestellen.de/ with your NFC-enabled smartphone. (Here you can also obtain further information on the reset service).
  3. Click on “ORDER A LETTER FREE OF CHARGE”. 
  4. click on “CONTINUE WITH AUSWEISAPP2”. This will automatically redirect you to the AusweisApp2. 
  5. click on “CONTINUE TO CAN ENTRY” in the AusweisApp2. Hold your ID card up to the NFC interface on your smartphone and enter your CAN when prompted. The CAN has 6 digits and is located at the bottom right of the front of your ID card. 
  6. Once your data has been processed, you will receive notification that your order has been successful. If the process stops because, for example, the badge was removed too early, you may need to restart the process.

You should receive your PIN reset letter by post within seven business days. You must accept the PIN reset letter in person and identify yourself with your ID card when you receive the letter. If you are not at home, you can pick up the letter at your local post office. After obtaining the letter, you will need to re-activate your ID card with the activation code. With the PIN from the letter, you can then use the online ID card function without any restrictions. If you wish, you may change the PIN using the AUTHADA app.    

What is the CAN for and where can I find it?2022-05-23T11:53:40+02:00

The CAN is the six-digit access number located on the front of your ID card at the bottom right (next to the expiration date). After entering the wrong PIN twice, you must enter the CAN before you receive a third and final entry attempt.   

Identification process / ident code / QR code

How can I identify myself?2022-07-19T15:29:05+02:00

Start identification:

  • You can start the identification process simply by using the Ident Code (displayed by your service provider). You can find the ident code on the website of the provider for which you want to identify yourself. Enter this 9-digit code in the AUTHADA app.

or

  • scan the QR code on the service provider’s website using the AUTHADA app or click the “Start AUTHADA” button when you access the service provider’s website using a smartphone.

Identification in the app:

  • Now follow the instructions in the app. This includes entering the badge PIN into the app and reading the badge. Hold your ID card against the back of your device for the readout process. (Note: Your PIN can be found in your PIN letter, which you received in the mail approximately two weeks after applying for your ID card.)
  • Then enter the TAN generated in the app on the service provider’s website.
How do I identify myself with QR code?2022-07-19T15:36:22+02:00

You will need a QR code if you have used a PC to access the website of your service provider for which you wish to identify yourself. Please proceed as follows:  

  1. Open the website of the service provider on your computer. 
  2. Start the identification process there. 
  3. After you have started the process, find the QR code on the service provider’s website. 
  4. Start the AUTHADA app on your smartphone and scan the QR code with the app. 
  5. Now follow the instructions of the app. This includes entering your PIN and reading your ID card (note: you will find your PIN in your PIN letter, which was sent to you after you applied for your ID card). For the data transfer, please hold your ID card against the NFC interface until you are told that the process is complete. 
  6. Then enter the TAN generated in the app on the service provider’s website.  

If you have problems scanning the QR code shown there, increase the distance between the screen and the smartphone. 

I can’t find the ident code. What do I need to do?2022-07-19T15:33:05+02:00

To identify yourself online with the AUTHADA app, you do not necessarily need an ident code.

Alternatively, you can also identify yourself with the QR code. A QR code will only be displayed to you if you have accessed the website of your service provider with a computer / desktop device. For identification with QR code, please proceed as follows:

  1. Open the service provider’s website on your computer.
  2. Start the identification process there.
  3. After you start the process, find the QR code on the service provider’s website.
  4. Start the AUTHADA app on your smartphone and scan the QR code with the app.
  5. Now follow the instructions of the app. This includes entering your PIN and reading your ID card (you will find your PIN in your PIN letter, which was sent to you after you applied for your ID card).
  6. Then enter the TAN generated in the app on the service provider’s website.

Alternatively, you can also identify yourself with your smartphone only. To do so, please proceed as follows:

  1. If you have opened the AUTHADA app, close it.
  2. On your smartphone, open the website of the service provider via the browser.
  3. Start the identification process on the service provider’s website.
  4. After you have been shown to download the AUTHADA app, start the identification process by tapping the “Start AUTHADA app” button on the service provider’s website.
  5. The AUTHADA app will then open automatically.
  6. Now follow the instructions of the app. This includes entering your PIN and reading your ID card (note: you will find your PIN in your PIN letter, which was sent to you after you applied for your ID card).
  7. Then enter the TAN generated in the app on the service provider’s website.
Can I send in a photo of my ID to identify myself?2022-05-23T11:42:28+02:00

No. For regulatory reasons, identification by mail or by sending photos is not possible. 

Data protection information

Which data is stored on the identity card?2022-05-23T11:45:07+02:00

The following data is stored on the electronic ID card:  

  • Surname and first name(s)  
  • Date and place of birth  
  • Address and postal code  
  • If indicated: Order or artist name  
  • If indicated: Academic degree  
  • Whether the ID is still valid (this protects against misuse)  
  • Digital photo (only for sovereign identity checks)  
  • Serial number (only for sovereign identity checks)  
  • If indicated: Fingerprints (only for sovereign identity checks)  

The Federal Office of Administration decides which data fields may be read out, depending on the underlying purpose. Before the read-out process, you will always be shown which data will be read out. 

Which personal data is read out?2022-05-23T11:44:45+02:00

Which data is read out for an identification differs depending on the application or the purpose of the ID card. The Federal Office of Administration decides which data fields may be read out, depending on the underlying purpose.  

In principle, however, only the data that can be seen on the ID card can be read out, as well as the electronic fingerprint

Which data does AUTHADA store when reading the ID card and what happens to it?2022-05-23T11:44:17+02:00

Your personal data is always encrypted – even for AUTHADA. Only the service provider for whom you identify yourself can view your data. After transmission to them, all data is deleted from our system. 

Is it safe to read my data?2022-05-23T11:43:26+02:00

Yes! AUTHADA has an authorization certificate which guarantees secure data transfer between user and service provider through recognized encryption procedures. The Federal Office of Administration issues the certificate and decides, depending on the underlying purpose, which data fields of your ID card, residence permit or eID card for EU citizens may be read out. Your read-out data will not be stored on the smartphone used at any time. The smartphone is only used to read out the data for the respective service provider via NFC.   

As a certified identification provider AUTHADA guarantees and stands for secure transactions and protection of data and identities. With our ISO27001 and BSI certification as well as our state-of-the-art encryption and highly secure data center, we ensure the most secure identification service on the market. Your data is not stored in the app or at AUTHADA – your data is always encrypted and secure. 

What is the authorization certificate?2022-05-23T11:42:58+02:00

The authorization certificate is issued by the Federal Office of Administration. It guarantees secure data transfer between the user and the service provider using recognized encryption methods. Depending on the underlying purpose, the Federal Office of Administration decides which data fields may be read out. Your data will not be stored on your mobile device at any time. 

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