Frequently asked question
To use the NFC interface, at least iOS 13 (iPhone 7 or later) is required. Make sure that NFC is activated on your device in the device settings. If your smartphone is surrounded by a protective cover, please remove it for the read-out process.
On iPhones, the NFC interface is located on the upper edge of the back. Hold your iPhone at an angle to the badge so that the top edge of your iPhone rests on or below the badge’s name field. To do this, hold your badge directly against your smartphone so that there is no distance between the smartphone and your badge. If there is no reaction after a few seconds, briefly remove the badge from the back of the device and then hold the badge against it again. You can use the following illustration as a guide: