Frequently asked question
First, make sure that NFC is enabled on your device in the device settings. If your smartphone is surrounded by a protective cover, please remove it for the read-out process.
On most devices, the NFC interface is located on the back in the middle to upper area. First, try to move your ID card slowly across the back of your device in an upright position. To do this, hold your ID card directly against your smartphone so that there is no distance between the smartphone and your ID card. You can use the following illustration as a guide:
If the device does not respond, try holding the badge straight against the back of the device. If there is no response after a few seconds, briefly remove the badge from the back of the device and then hold the badge against it again. If the device still does not respond, please refer to your user manual to find out exactly where the NFC interface is located.