The challenge: to make it simpler to open a securities account at any time
To open an account, customers previously only had the option of performing video identification. Not everyone is keen on video identification, however, as they need to make an appointment, talk to someone on the phone, and show themselves on camera. In addition, customers have to put up with waiting during peak times. For the bank, working with a video identifier meant extensive forecasts, with estimates for applications for the following month being difficult to make. This results in high costs, on the one hand through customers who have not completed the application process due to the video legitimation, and on the other hand through processing the video identification.