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  4. Frequently Asked Questions

Frequently Asked Questions

Is there a maximum number of signed pages for the document to be signed?2022-10-25T14:55:39+02:00

No, there are no restrictions regarding the number of pages or the size of the document.

Which standard is used to sign the document?2022-11-10T13:46:05+01:00

The signature type is PADES.

For how long are the evidence PDF and the certificate stored?2025-06-17T13:37:23+02:00

Both the PDF and certificate are stored for 20 years.

Are the signed PDFs archived?2025-06-17T13:38:16+02:00

No, not by default. In case long term archiving for your contract documents is necessary, please reach out to us.

Can the signature be checked for validity?2025-06-17T13:39:15+02:00

Yes, this is possible with different tools.

Is it possible for several people to sign a document within the same processsession?2025-06-17T13:40:02+02:00

This is not possible right now. However, there is, depending on the use case, the possibility to offer sequential sessions.

Which languages are supported during the signing process?2025-06-17T13:40:29+02:00

Currently both English and German are supported.

How long does it take to complete the signing process?2025-06-17T13:40:53+02:00

The process can be completed within 2 minutes plus the time the user takes to read everything thoroughly.

How much time can a user take to finish the process?2025-06-17T13:41:15+02:00

The user has 60 minutes to finish the process.

Is sign compliant with the eIDAS regulation?2025-06-17T13:42:12+02:00

Yes, sign offers a qualified electronic signature, which is the signature procedure with the highest level of assurance according to the eIDAS regulation.

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